What is your return policy?
- Items must be returned within 14 days of receipt
- Items must be undamaged
- Item must have all tags attached and be in original packaging
- Item must be returned to our return centre
Return Centre: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
Do you offer free returns?
Unfortunately we do not offer free returns. Any refunds cost will be at your own expense.
What if my product is faulty?
We are sorry to hear you have received a faulty product. No problem, send our customer service team and email within 30 days of your purchase at firstname.lastname@example.org with images of the faulty product and we will be in touch to resolve the issue.
How long does it take to process my refund?
We aim to process your return as soon as possible, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s) please contact us at with the proof of postage information from your return carrier receipt and we will investigate this further to issue your refund.
How can I track my return?
As soon as your return has been received by our warehouse team you will receive an email notification.You will then also will receive an email from us to letting you know that refund has been processed. Please know that it can take 3-5 business days for the payment to show in your account depending on the card issuer.